3) Positive Impacts of the Employee Engagement
Employee Engagement has resulted in twice the performance in top-rated firms in more than 50,000 enterprises in 34 countries with about half a million employees, according to a study (Parent and Lovelace, 2015). Employee relations are primarily concerned with the wage labor contract, which is an agreement between employers and employees in which the former agrees to compensate the latter for the job performed (Kular et al., 2008).
Video 4: How Vodafone Boosted Employee Engagement and Benefits Adoption
(Source: Reward Gateway,2015)
Video 4 showcases How Vodafone Boosted Employee Engagement and Benefits Adoption. At Engagement Excellence Live. Gemma Dainty, Vodafone's UK Benefits Manager, discusses how to improve employee engagement at the corporation by simplifying methods of employee communication between management. These communications ideas complement and integrate with the online engagement platform that Vodafone has in place, and they are the best solutions to engage their staff based on their demographic (Gemma Dainty,2015).
Employee engagement in an Organization like AIA, employees who are engaged are less likely to quit the company. Employees that are engaged like their job, find it more meaningful, and find it enjoyable.
This implies they're unlikely to actively seek out new possibilities, and they're also unlikely to be recruited by friends or coworkers in another Contact Center. Employees that are engaged want to keep their relationship with the company going. Employees contribute because they have an emotional as well as an intellectual connection. Employees contribute because they have an emotional as well as an intellectual connection. Employees that are engaged are more likely to adopt the company's ideals, which will have a beneficial impact on customer happiness, productivity, profitability, recruitment, and retention (Richman et al., 2008).
In the video below, Achievement Awards Group SA (2012) investigates a best practice, strategic recognition, and incentives system based on behavioral theory in the workplace and how it affects employee performance. Also described about Engage, Motivate and Reward employees are useful to achieve results and mentioned best practices for employee incentive solutions. Finally explains about how to Improve customer satisfaction, earn loyalty and raise bottom line profits along with examples.
Video 5- Employee Motivation & Engagement Video - Achievement Awards Group
(Source: Achievement Awards Group SA, 2012)
Video 5 also discusses the advantages of sustaining employee engagement and how to implement it into the workplace culture. According to Smith and Marwick (2009), with proper employee engagement company should be able to connect the heart of the employees to the brain of the organization for greater performance via recognition by effectively integrating behavioral science with smart recognition solutions. He Also satiated when organizations begin to connect with individuals, they will gain from the following results (Smith and Marwick, 2009)
1) Customer Loyalty
Staff and customers have a direct link, and when employees are pleased, they will treat customers well and bring in satisfied consumers. Customers that are happy with their service are the key to generating revenue and profits for the firm, and they will go the extra mile to help the company succeed.
2) Employee Retention
When employees are appreciated for their work, they are less likely to quit the organization, which leads to increased productivity.
3) Employee Productivity
Engaged workers are the best achievers in any organization. These employees are highly innovative and go above and beyond to provide superior service to customers. Also, these people work hard and finish all tasks, which leads to increased productivity, which in turn leads to improved company outcomes.
Referencing
Achievement SA.,2015.Employee Engagement & Motivation video - Achievement Awards Group|Achievement [online]. Available at: <https://www.youtube.com/watch?v=AnRhQ6n8fYI>. [Accessed on 31 July 2021].
Jane D. Parent and Kathi J. Lovelace.,2015.The Impact of Employee Engagement and a Positive Organizational Culture on an Individual’ s Ability to Adapt to Organization Change.Merrimack ScholarWorks, [online]. Available at: <https://scholarworks.merrimack.edu/cgi/viewcontent.cgi?article=1009&context=mgt_facpub> [Accessed 31 July 2021].
Kular, S., Gatenby, M., Rees, C., Soane, E. and Truss, K., 2008. Employee Engagement: A Literature Review. Kingston University, [online] Available at: <https://eprints.kingston.ac.uk/4192/1/19wempen.pdf> [Accessed 31 July 2021].
Reward Gateway (2015) How Vodafone Increased Employee Engagement & Benefits Uptake| Gemma Dainty [online]. Available at: <https://www.youtube.com/watch?v=XLV0Q1-vjc4.>. [Accessed on 31 July 2021].
Richman,A.L, Shannon, L.L, Civian, J and Hill, E.J. (2008) The Relationship of Perceived Flexibility, Supportive Work-Life Policies, and Use of Formal Flexible Arrangements and Occasional Flexibility to Employee Engagement and Expected Retention. Community, Work & Family,11(2), pp. 183-197 [online]. Available at <https://www.researchgate.net/publication/233824558_The_Relationship_of_Perceived_Flexibility_Supportive_Work-Life_Policies_and_Use_of_Formal_Flexible_Arrangements_and_Occasional_Flexibility_to_Employee_Engagement_and_Expected_Retention.>. [Accessed on 31 July 2021]
Overall job satisfaction of employees becomes very high which includes life satisfaction, motivation and morale, promotion opportunities and also employees have aware with technology change which makes self enthusiasm for them (Krishna, 2016). According to Steffon(2016) employee engagement may cause to have benefits like full contact of employee to the organization, positive feedback from the employees to the external market and they create working environment by their own.
ReplyDeleteAgreed Thushari, apart from that Employee motivation is highly important for every company due to the benefits that it brings to the company. According to (Suzanne,2009) for getting the best of their work performance, the gap between ability and willingness has to be filled which helps in improving the level of performance of subordinates. Motivation is an important factor which brings employees satisfaction. This can be done by keeping into mind and framing an incentive plan for the benefit of the employees. This could initiate the following things (Faisal, 2017).
DeleteAgreed. Always engaged employees are asset for the org. Further, highly involved and attached employees in to the organization believe they have a stake in the organization, and that belief is reflected in their behavior. Engagement prompts employees to identify with the company's success, recommend the company to others as an excellent place to work, and "go the extra mile" in looking for creative solutions that help the organization succeed (Richman, 2006).
ReplyDeleteAgreed. Golzadeh (2001) in a study on Factors affecting employee motivation in organizations‖ stated that human beings, whether in industrial or business organizations, are seen as one of the important factors for the attainment of the organizational goals. As such, motivating factors inside humans must be recognized in order to enhance efficiency and productivity and then embark on satisfying their needs to improve their efficiency. In addition, all authorities in the filed of management regard motivation as a complex behavior and thus with a multi dimensional nature.
DeleteAgreed while adding more ,some of the most essential employee engagement tactics result in lower staff turnover, increased productivity, improved efficiency, increased bottom line profit, and customer loyalty (Robertson-Smith and Markwick, 2009).
ReplyDeleteWell said Menupa. Almas (2017) explains that motivated employees are the real asset to the organization, and motivating employees has “Zero” opportunity cost; as such motivated employees will enable high quality in tasks as a result of interest, commitment and satisfaction while finding better ways to simplify tasks with innovative and creative thinking, which leads to efficiency and higher productivity.
Deleteyes. Structural equation modeling (SEM) revealed that while customer incivility was negatively linked to work engagement, supervisor positive gossip and workplace friendship prevalence were positively linked to work engagement. It was also found that both supervisor positive gossip and workplace friendship prevalence moderated the negative connection between customer incivility and work engagement (Journal of Hospitality and Tourism Insights, 2021)
ReplyDeleteI agree with you. Diversity in the workplace is providing managers with the significance of the problem. The biggest difference between every organization that there is no best way to deal with such problems. As an example, what motivates some employees to perform very well may be discouraging to another employee, hence the motivation of all staff is a big challenge to today’s manages (Nduka,2016).
DeleteI agree with your point. According to Mohamad S. Hammoud (2017), competence, autonomy, and psychological relatedness are psychological demands that inspire an individual to undertake activity that is necessary for psychological health and well-being, and if met, can lead to optimal function and progress.
ReplyDeleteYes, Agreed Shanil. Globalization has led the trend of constantly changing, diverse working force in the business world which has aroused as the real challenge to managers in understanding and aligning Individuals towards achieving the common goal of any organization. But Ken (2019) has suggested that a manager who can develop his relationship with the workforce with the approach of a coach more than a leader with continuous feedback's eliminating formal communications will be able to have a better understanding on employees, in order to execute appropriate strategies.
DeleteAgreed. Further, Employee engagement is also a word that relates to a worker's level of enthusiasm and devotion to their job. Employee churn happens when employees are unhappy with their current situation. Employees who are dissatisfied with their existing situation will look for work elsewhere when the global economy improves (Gupta-Sunderji, M., 2004).
ReplyDeleteI agree with your discussion Sampath but According to Skinner( 2020)employee motivation and engagement are two different things and both are critical in building a great team. Engagement is an active agreement to do something for someone. Motivation is the will to do something.
DeleteIn good times, employee engagement is the difference between being good and being great. In bad times, it’s the difference between surviving and not. The management question on how to engage employees then could not be ignored. Numerous studies consistently have found more productivity and advantages from lower employee turnover and non-attendance rates in those organizations with more elevated levels of employee engagement (Robison, 2009).
ReplyDeleteAgreed, Employee motivation and Employee engagement are two different aspects which are crucial in driving the employees to achieve big. A study of Khan & Iqbal (2013) proves that there is a positive correlation between the employee motivation and employee engagement as it is hard to expect a demotivated employee to be highly engaged with the organization. Putra, Cho & Liu (2015) also highlighted that Job satisfaction, which is one of the intrinsic motivator lies underpinning in the roots of enabling Employee engagement.
DeleteWhen employees are engaged with their job, they stand up for their company because they are proud to be a part of it. Also find solutions to problems and create ideas to improve the productivity of the organization (Allen, 2014).
ReplyDeleteAgreed Samuddhi, Also though the engagement is an emotional connection over the job satisfaction, the engagement levels of the employees depends on the satisfaction levels (Chandra, 2013).
DeleteYes agreed with your point of view Lakshan and engaged employees help to increase productivity of an organizations and Commitment of an employee and it is very important to make employee an engaged employee in the organization (Sarangi & Nayak, 2016).
ReplyDeleteWonderful blog! Employee engagement is one of the most important factors in measuring work satisfaction. Employees today want to be involved in their work, passionate about the organization they work for, have a sense of belonging. An Employee engagement company help organizations to engage their employees in various fun exciting activities and games to boost their team bonding.
ReplyDeleteNice Blog! Looking for employee engagement calendar ideas? If so, use this year's HR Calendar to increase your employees' productivity and engagement. So, check out our website right now.
ReplyDelete